LinenLast updated October 27, 2026
In short: cancel any time with /premium manage and keep premium until your paid time ends. If something went wrong, ask within 14 days and we'll make it right.
1. Cancelling
Run /premium manage in your server to open your Stripe billing page, then cancel. Premium stays on until the end of the month or year you paid for, and you won't be charged again. Only the person who bought premium can manage it.
2. Refunds
Premium is billed in advance, so payments usually aren't refunded once the period has started. We'll refund a payment if, within 14 days of it:
- you were charged by mistake, or charged twice;
- a renewal went through that you meant to cancel and you haven't used premium since; or
- a premium feature didn't work for your server and we couldn't fix it.
Yearly plans: if you ask within 14 days of a yearly payment, we'll refund it in full. After that, we may refund the unused months at our discretion.
If we ever shut Linen down for good, we'll refund the unused part of any premium paid in advance.
3. How to ask
DM udirty on Discord with the server's name and the email on your receipt. Refunds go back to the original card through Stripe and usually show up within 5 to 10 business days.
4. What a refund does
When we refund a payment, we also cancel that subscription, so the server loses premium right away. Premium features switch off by themselves: things like the custom bot name and picture go back to normal, and log history goes back to 30 days.
5. Chargebacks
Please contact us before disputing a charge with your bank. We can usually sort it out faster. A disputed payment ends that server's premium.
6. Changes
We may update this policy. The date at the top shows when. The policy that applied when you paid is the one we follow for that payment.
